Privacy Policy
This Privacy Policy describes how NIHAL FASHION (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.nihalfashion.lk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or regulatory updates. When we do, we will post the revised policy on the Site and update the “Last Updated” date. Any changes will take effect upon posting unless otherwise required by applicable law.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our Site and Services.
In addition to the specific purposes described below, we may use your personal information to:
- Communicate with you
- Improve and optimize our Services
- Fulfill legal and regulatory obligations
- Enforce our terms and policies
- Protect our business, users, and rights
What Personal Information We Collect
When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
You may provide us with personal information when you:
- Make a purchase
- Create an account
- Contact customer support
- Participate in promotions or loyalty programs
This information may include:
- Contact details: Name, billing address, shipping address, phone number, email address
- Order information: Products purchased, payment confirmation, delivery details
- Account information: Username, password, security-related information
- Shopping activity: Items viewed, added to cart, wish-listed, reviews, referrals, gift cards, loyalty points
- Customer support communications: Information shared when contacting us
You may choose not to provide certain information; however, this may limit your ability to use some features of our Services.
Information We Collect Automatically (Usage Data)
When you interact with our Site, we may automatically collect information using cookies and similar technologies, including:
- Device type and browser information
- IP address
- Network connection details
- Pages viewed and actions taken on the Site
This information helps us understand how users interact with our Services and improve performance and usability.
Information We Obtain from Third Parties
We may receive personal information from third-party service providers, including:
- E-commerce platform providers (such as Shopify)
- Payment processors, who securely process your payment information
- Marketing and analytics partners, who help us understand user behavior and deliver relevant advertising
All information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information Providing Products and Services
We use your personal information to:
- Process payments and fulfill orders
- Deliver products and manage returns or exchanges
- Create and manage customer accounts
- Send order confirmations, shipping updates, and service-related notifications
- Marketing and Advertising
With your consent where required, we may use your information to:
- Send promotional emails, SMS messages, or offers
- Personalize marketing content and advertisements
- Improve relevance of advertising on our Site and third-party platforms
For EEA residents, these activities are based on our legitimate interests under Article 6(1)(f) of the GDPR.
Security and Fraud Prevention
We use personal information to:
- Detect and prevent fraud or unauthorized activity
-
Protect user accounts and our Services
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, please contact us immediately.
-
Customer Support and Service Improvement
We use your information to respond to inquiries, provide assistance, and improve our Services based on user feedback and interactions.
-
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember your preferences
- Analyze site performance and user behavior
- Support marketing and advertising efforts
You can manage or disable cookies through your browser settings. Please note that blocking cookies may impact certain features of the Site.
For details on Shopify-related cookies, visit: https://www.shopify.com/legal/cookies
Global Privacy Control (GPC)
Our Site recognizes Global Privacy Control (GPC) signals. If detected, we will treat them as a valid request to opt out of certain data sharing or targeted advertising for that browser or device, where technically feasible.
How We Disclose Personal Information
We may share your personal information in the following circumstances:
- With service providers who assist with payments, shipping, analytics, IT support, and customer service
- With marketing partners, in accordance with their privacy policies When you directly request or consent to such sharing
- Within our corporate group or affiliates, where applicable
- In connection with legal obligations, business transfers, mergers, or asset sales
Data Disclosure Summary
Within the past 12 months, we may have disclosed categories of personal information described above for purposes including:
- Order fulfillment
- Payment processing
- Marketing and analytics
- Customer support
- Legal compliance
| Category | Categories of Recipients |
|---|---|
|
|
Category
- Identifiers such as basic contact details and certain order and account information
- Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information
- Commercial information such as order informa tion, shopping informa tion and customer sup port information
- Internet or other similar network activity, such as Usage Data
- Geolocation data such as locations determined by an IP address or other technical measures
Categories of Recipients
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Categories of Recipients
- Identifiers such as name, e-mail address and phone number Business and marketing partners
- Commercial information such as records of products or services purchased Business and marketing partners
- Usage Data Business and marketing partners
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by NIHAL FASHION, we encourage you to review their privacy policies, security practices, and terms and conditions.
We do not control and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party websites. Any information you choose to provide on public or semi-public platforms—includ ing social media networks—may be visible to other users and may be used by those third parties without limitation.
The inclusion of third-party links on our Site does not imply any endorsement of the content, services, or operators of those platforms, except where expressly stated on the Services.
Children's Data
The Services are not intended for use by children, and NIHAL FASHION does not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can promptly delete such information.
As of the effective date of this Privacy Policy, we do not have actual knowl edge that we “sell” or “share” (as defined by applicable data protection laws) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Information transmitted to us may not be secure while in transit. We recommend that you avoid using unsecured channels to share sensitive or confidential information.
We retain personal information only for as long as necessary to:
- Maintain your account
- Provide the Services
- Comply with legal obligations
- Resolve disputes
Retention periods vary depending on the nature and purpose of the information collected.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- Right to Access / Know: Request access to the personal information we hold about you and how it is used or shared.
- Right to Delete: Request deletion of personal information we main tain about you.
- Right to Correct: Request correction of inaccurate or incomplete personal information.
- Right to Data Portability: Request a copy of your personal information or transfer it to another service provider where applicable.
- Right to Restrict Processing: Request limitation of how we process your personal information.
- Right to Withdraw Consent: Withdraw consent where processing is based on consent.
- Right to Appeal: Appeal our decision if we deny your request.
- Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link. Transactional or service-related messages may still be sent.
You may exercise your rights by contacting us using the details provided below or through options available on our Site.
We will not discriminate against you for exercising your rights. To protect your privacy, we may need to verify your identity before processing your request.
You may also authorize an agent to act on your behalf. In such cases, we will require proof of authorization and may ask you to verify your identity directly.
Complaints
If you have concerns about how NIHAL FASHION processes your personal information, please contact us first using the details below.
If you are not satisfied with our response, you may have the right—depending on your location—to lodge a complaint with your local data protection authority.
For users in the European Economic Area (EEA), a list of supervisory authorities is available through the European Data Protection Board.
International Users
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including by our employees and trusted third-party service providers.
Where required, international data transfers are protected using appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms under applicable UK data protection laws, unless the destination country is recognized as providing an adequate level of data protection.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
- NIHAL FASHION
- Email: nihalfashionofficial@gmail.com
- Address :No. 583, Kandy Road, Nittambuwa
- Website: www.nihalfashion.lk
For the purposes of applicable data protection laws, NIHAL FASHION is the data controller of your personal information, unless otherwise stated.
